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Ohio 4/03-EM (TE9-105). I worked for Terminix for 14 years in Ohio, and I can absolutely relate to a lot of the employee complaints as well as customer complaints. I started as a route tech and worked my way to service management. The biggest problem is with the regional management. All they care about is how much money the individual branch can make in a given month. Sales and completion of accounts are so important they count these even when nothing has been done! They run these branches with the least amount of personnel they can. That way, they can make more money while putting more pressure on the employees. This results in employees not caring about the quality of the service but the quantity. Their main goal is just get it signed and then we worry about the results. A signed service ticket is all they really care about. Terminix actually pre-bills their customers for services not yet received! This only results in massive accounting problems and falsification of a lot of service records. Terminix is an out of control monster of the pest control industry and they need to be put in their place! Do not call this company for pest control. Instead, call a locally owned company. You will get better service; they really care about their customers.
Maryland 3/03-GB (TE9-104). I worked for Terminix until last week. Without prior notice, I was discharged for no clearly defined reason; but I subsequently found out that I gave discounts to customers, they were due, even if they were not aware of it. Further, after completing a WDIR and recommending service (legitimately), which was performed, at settlement the allowable amount for pest control was $400, under the home purchase agreement, I set the price within their budget and was told by the company I “left money on the table.” I still don’t know why I was fired, but if it was reasonably pricing their services and not raping people for profit, I’m guilty.
? 2/03-GB/EM (TE9-103). A few years ago, I worked for Terminix; and I truly feel for all of the customers. There were some really great guys who worked for the company, but most of the techs were not reliable. Any of us that would get upset and challenge the management on behalf of the customers were relieved of our positions. I took your calls... and I did page the pest technician... and I did page the managers. I hassled them about not calling you back. I complained to the managers that the customers were not getting call backs. I was told I should show these guys respect... their jobs were important... they brought in the money. I took your calls. I’m the one you yelled at. I’m the one you cursed out. I’m the one who fought for you. I was excused from my position. And if you asked them, they would tell you a different story. They always do. That was the best day for me. I was so relieved to be out of there, even though I don’t have another job yet. I do feel for all of you. I just wanted you to know the ladies that take your calls do not have control over the technicians calling you back. Often, they are dismissed by the managers and not respected by the technicians themselves. God Bless and Good Luck to you all!
Michigan 11/02-GB/EM (TE9-102). My husband, who had worked for Terminix for almost three years, is a very ethical man. He was placed on two different, unorganized routes while employed there, and he turned them into efficiently run routes full of happy customers. His promised reward for his hard work was to be a bonus ranging from $200 to $1200 a month. He was very seldom “eligible” for the bonus as the company found ways month after month to keep his bonus. He worked six days a week, 45+ hours. When the end of each month arrived, he would have additional accounts “appear” on his route that had not been present at any other time of the month. When he approached his bosses, they promised to fix it. When he approached his bosses to ask them not to send other techs out to help him (due to their unethical and illegal practices of not completing services or signing bait boxes), he was fired. Two good things from his termination of employment are his stress levels have significantly decreased and his blood pressure has returned to normal. Your web site confirms what we have come to believe about the company.
California 9/02-GB (TE8-101). I am “now” a former employee of Terminix as of September 2002. I will explain later why I was terminated from Terminix. My wife and I read over this site while I was still in the process of being hired. At my second interview, I informed them of my findings; and they responded quickly with a response quote, “well don’t worry about that Mr., every company is going to have bad reports.” I thought to myself “I don’t think a company should have over 100,000 bad complaints.” I went ahead and put that aside and continued to pursue my employment with Terminix; and, of course, I was hired. I already knew I would since there was such a high demand for so-called “inspectors,” which really meant salesperson. Come to find out three months or so later, I should have listened to all the people who wrote to this site; and I would not have gone through such a stressful ordeal that not only affected me but my whole family. Again, I sure wish I would have listened, and I hope that anybody else that might be seeking employment through Terminix would seriously reconsider!!!
The reason I was terminated was because I stood up for myself when I felt I was being disrespected, which obviously no one else in the office had the guts to do. For an example of the unprofessional environment I had to work in every day, there is a young girl working there that always dressed very!! revealing, which I later found out was a stripper and gave private shows to the technician manager, and a little “you no” on the side. I am not just making this up, it was very obvious to everybody in the entire office.... My immediate supervisor, Kyle, is a very egotistic person who also [descriptive word deleted] the stripper and is one of the most unprofessional, anal retentive, persons I have ever met in my life. This is also a person who never really had any experience whatsoever and would stand over your shoulder telling you how you could be better when he had no idea what he was talking about. Everybody in the office knew he was a joke except Terminix, so what does that tell you about Terminix!! I am now one of the many disgruntled former employees of the all famous Terminix Intl. They even cheated me out of my final check! I hope someone will learn from my mistake of joining the Terminix team of losers.
Florida 9/02-EM (TE8-100). I was recently employed by Terminix, and what I found was just straight out wrong! The branch is being run by a very incompetent [name deleted] and [name deleted]. These two should not even be let loose to run a hot-dog stand. They are literally robbing the customers blind with this Sentricon system, and their pest control is a joke. I have personally seen them LIE to customers just to complete a sale. They make their salesmen lie to cheat customers. The employees are made to take shortcuts, thus cheating the customers. That was reason one that I left and found employment elsewhere.
? 8/02-GB (TE8-99). I served as an SVM manager for 13 years with these yahoos!! I could dump them on their ARS if I could BUT I can’t because of a one-year after willingful or wrongful termination contract I can’t do anything. In my state, after one year, the State can’t follow up on wrongdoing of applications of pesticides or home inspections. Sounds like they are covering their butts pretty good.
Georgia 8/02-EM (TE8-98). I am a former employee of Terminix International and am now their competition in the Columbus, GA, market, who is constantly bad-mouthed by them. I also have a friend whose parents in Blakely, GA, are having a really tough time getting a $150,000 termite repair claim resolved, whose house has been under contract with Terminix in Bainbridge, GA, for years. (Surprise!)
Florida 7/02-GB (TE8-97). The Pinellas branch office is more interested in your money than the work that we do. Fact.
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