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? - 2/07. I worked at Terminix for 2 and a half years. Used to be great up until a week ago. I hurt myself about a week ago. They made me file Workers’ Comp. Needless to say, I got released Monday the 29th of January from the doctor. I got all excited ready to go back to work but now I am stating the truth about the company if you want to call it that. You see, after I got released, they let me go back to work for the end of the month. They fired me on 2-1-07, saying I filed a false workman’s comp complaint. When the truth be told is they are more concerned with taking your money and giving customers nothing. You have to have chemicals to kill bugs. Water really doesn’t work that well. Yes, there is a residual build up of chemical in your rig, but it only holds up to the toxicity of the chemicals. They steal from their employees as their sister companies do it too. They way over charge their customers. Last month, I only made, working every day mind you, $376 after taxes. The whole month they said it was child support when you look at my checkstub, it shows hourly pay of $8.76 an hour. Did I forget to mention I’m commission. I ran $24,598.25. We make 23% of our commissioned route after raising a few eyebrows over getting a $170 check I conveniently got fired on February 1, 2007. If you want to be treated with respect, do not go to work with this company. You’ll have to wear a leash and have no home life. They definitely do not give a @@###*% about their employees. This company is a major con artist. Albert Canto definitely needs to grab ahold again. If you want good pest control, please don’t give them a chance. They will suck you dry if you let them. They will charge for the service when they didn’t do a damn thing!
Tennessee - 1/07. I thought I would submit some of the wrongs I have seen since I have been at Terminix. I have seen my branch operate without a license even though they knew they needed one. I am a tech, and I still work here. I have been here for over 14 years, so I have seen all types of things. I was forced to get the licenses for my branch since the managers were not qualified to take the test or they could not pass it. I have seen them transport fumigants without cdl's (Vikane). I never seem to get paid for my honest sales yet they still get on the books and given to other techs who won't even show up to do service. My paycheck is ALWAYS wrong; but when I point it out, I am told I am a penny pincher and to shut up. My check is always short $300-400 a month. They love to hire new people and just put them in a truck without any real training. When you try to say something, you are termed a troublemaker, etc. I have been threatened to be fired so many times your mind just gets used to it. My managers only last a few months till they are fired or quit. I just try nowadays to do my route the best I can and don't say anything. It is just easier to do that. I don't know how I have made it all these years, but I know I can never retire from here. Everyone has a breaking point, I just have not reached mine yet.
Houston, Texas - 12/06. I worked for this company for 2 years and can vouch for alot of the complaints made on Terminix. This company cares only about the money. They will spray water, put an invoice on your door, and never treat your home or make copies of your bar code on your termite stations and scan them at home while watching TV while you have to pay about $400.00 a year. STAY AWAY FROM THIS COMPANY.
? - 12/06. I worked for Terminix for 3 years before being run out for questioning the "illegal" (SOX violations) posting of inspections not performed and padding the books with services not yet performed. I sure hope whoever buys this company does due diligence of the "commercial" division that was shut down overnight after company insiders compared their tactics to "Enron."
? - 11/06. I used to be an employee of Terminix. I genuinely do believe most of Terminix's problems are because they are part of SERVICEMASTER, which is a large publicly owned company. I liked my branch and service manager and the technicians who serviced my customers. I really began getting dismayed seeing how the branch and service managers are nothing more than puppets for the region and division managers. This company has too many overpaid suits...or a nicer way to put it "too many chiefs and not enough Indians." Division managers give orders to the puppet region managers that give orders to the puppet branch managers. "YOU HAVE TO CUT COSTS" and "NO OVERTIME" (even if your individual branch is swamped with demand for service. Other branches are slow, so your branch has to pull the others' weight).
Now pay attention people: "PAYING JOBS HAVE PRIORITY." I grew really tired of this. During termite swarm season if you are a "HOT LEAD" calling in with a termite problem wanting a no-hassle solution, NO PROBLEM a sales rep will be out lickety-split. You call or go to the website, and I will sign you up and the treaters will get to your house as fast as possible. If you are a current customer, meaning not only have you paid for your $1200 treatment, but you have also renewed your $150-$400 yearly warranty a few times, then you must sit and wait and we will eventually get around to coming out and doing a localized spot-treatment of the infested area (after you call several times)
I make sure you have my personal cell phone number and email so you can call and talk or ask questions anytime you want or if you have a problem with your service. I make sure your warranty extra service is scheduled and done and I listen to the service manager yell in my face about overtime and expenses (even though we run profit margins in the mid 30% range above the company standard of 25%.) I make a good commission if you choose to hire me, yet I get paid nothing to keep your business year after year, or to take your calls on my cellphone at 9 pm. After all, I am not an "account manager" or "agent" I am just a salesperson...wham, bam, thank you ma'am. Terminix only wants customers with simple or no problems. That's why your pest contract will exclude carpenter, pharoah, and FIRE ants, black widow and brown recluse spiders. Terminix was party to a lawsuit regarding fire ants so now they are simply excluded. Now, although the service side of things are pretty bad, I will say our branch manager handles termite damage claims well. ,If a customer has termite damage, we send out a good company to do the repairs at no extra cost to the customer. I remember this man's house...2002 he had termites and Terminix spent $2400 fixing it. In 2004, he had damage in the SAME SPOT costing about $2700 or so to repair. The house was never retreated! OOPS!
If "current customers" were not brushed aside for new sales, I feel Terminix would save big on claims, customer retention, and lawsuits. The bigger the company, the poorer the service. By the way, many Terminix branches no longer do termite letters/pest report inspections because of lawsuits.. maybe if they would make sure customers are happy then issues like Mrs. Virga's leaky roof won't spiral out of control and turn into things like www.syix.com/emu
Berea, Kentucky - 9/06. I just wanted to tell you thank you for exposing Terminix for what they really are!! I've been working for this @#%$! company for 7 yrs. now; and trust me, I've seen it all!!!!!!!!! And if I had the chance to get back at them, I would take it in a heart beat.
Florida - 8/06. I used to work for Terminix, and it is the most unorganized excuse for a company ever. I remember one time we ran out of chemicals and they had us spray water around people’s houses. There were houses protected under termite bonds with Centricon around them which had not been checked in over a year. I would never hire them as a service professional after working for them. Stay away as an employee and consumer, nothing good comes out of this company. Underpay, overworked, and they also rip off consumers. The perfect example of greed over service. We would find houses that somehow got lost in the mix and didn’t have their bait stations checked for 2-3 years, and it would just be swept under the rug. They still took the large renewal checks for the houses that were not inspected. in those three years. I know those houses had termite damage. If the customer ever finds it, they will call Terminix; and Terminix will not pay the claim knowing there was a two-three year gap in their service. And their motto is "to honor God in all we do" -- what a joke! Their motto should be "to line our pockets at other people’s expense.
Fort Worth, Texas - 7/06. Terminix has trashed their name. As a former employee, I know first hand that Terminix does bill for services never treated. Worst yet, turning those customers over to collections for a service they never did. This company has stolen from its customers. And when they are caught, rather than admit the wrong, they blame others. This company also helps to destroy the market by the promises they do not keep.
Connecticut - 6/06. I was an employee of Terminix for a few years after they bought out the company I worked for and booted almost every other tech out on the street. I was forced to make sales, I was told that if I went on a termite inspection that even if I don't find evidence to tell them that they required a treatment. I was also told that if people have woodpeckers to tell customers that they had termites. But worst of all was when we didn't have chemicals we were told to either fake it or use just water. The company treats its workers the same as the customers.
Bloomington, Illinois - 6/06. Just an update on the on-going @#%$! that the big T is doing on my workers’ comp injury. First I get followed around by T employees trying to see if the four specialists that I've been to are all not telling the truth about the extent of my injuries. The manager of the branch still refuses to admit that he was notified of my fall, nor will he or anyone else respond to me or the lawyer I had to hire. The positive note to my case is that all five of the techs that were there when I started have all quit because of what they did to me over my injury. After all, if they will screw over an employee working over 70 hours per week and salvaging most all of the angry customers from the last tech that had the route, they will screw over anyone. The injuries are forever; the doctors have officially stated that surgery would not help but hinder me further. Right now after 8 months I still cannot hold my own son, and he only weighs 40 lbs. The health insurance that I have is from my wife's job and they are now throwing their support to my case by filing with my lawyer stating that the big T should have paid for a work injury that happened on the job, and instead of firing me without following their own rules. Even the Illinois Dept. of Labor has taken an interest in how they treat employees. Maybe if enough people publicly spoke out like this site is doing they would have to change their ways or fold. That is my hope. The only thing I can say now is if they don't like what is being said about them maybe they open their eyes and fix the reasons for the complaints. I have not seen them follow their own motto about honoring God or anything else. They have NO HONOR IN ANYTHING THEY DO.
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