California - 12/07. I was hired to be a manager. A major part of the training is selling selling selling. Having been in another professional company and used to ethical behavior, I would compare Terminix’s selling to used-car selling. Buyer beware.  Good people at the company, just very unrealistice objectives, and will only get worse with new ownership.

Georgia - 10/07. Everything you guys are reading here is so true. The goals are more important than the work that needs to be done. Customer service has been tossed out the window. Terminix now requires its tech to do an outside service regardless if the person is home or not. If this person calls in to complain, then the managers tell them that they have records where they did the service and they owe the bill. Don't think about canceling. You'll just be turned over to the collection agency. Some of the techs are sent out to treat being becoming certified. The techs are being overworked--required to get 12-15 accounts completed in a day. It's insane. The chemical required for each job is not adequate either. When I ran out and there was no chemical in the store room, I was told to go spray water. Now, I will say that this was in the branch that I was employed at, but if it was happening there, it could be happening at other branches.

Arizona - 9/07. I worked for Terminix for about 5 years.  All they do is steal from customers and employees, from local to regional to corporate.  They  make up false stops so they don't get in trouble with the structural pest control commission.  When I was on vacation, all my stops were done with my name on the tickets and license number. I tried to get this resolved internally, but all I got was dirty looks and lies from  management. The day I contacted the SPCC, I was fired the next day.  Even after I asked to be  anonymous.  Turns out the director of the SPCC used to work for Terminix.  In AZ all you need is 3200 hours of experience to get your business Linc and after working there for 6 years I was turned down because I  didn't have the minimum experience.  Do the math.  It doesn’t make sense, but since they knew I told on them, they delayed the process and turned me down.  The sentricon system is all crap.  Nothing works unless the system is done right and checked properly.  The problem is they get so many people working on it because they can’t keep workers happy that the system falls under and you just wasted your  money.  Also, they claim to get rid of the termite colony.  How can they prove it? Next time you get termites, they will just say that is a new  colony.  How can you know?  All their management are losers who can’t think for themselves and when they do, they get fired.  Terminix taught me a lot of things -- how to trick people to sign the contract and then forget about them.  IF you need service in your home, hire a little guy to do your service. They will take care of you better and treat you like a friend.  With Terminix, you’re just an account number.

? - 9/07. I took over a branch that had several thousand dollars owed to a contractor that had been taking care of the termite damage claims. Nearly $100,000. The previous branch manager made all the bonuses because of low expenses, no wonder. I had to lay off people to cover it. I was told to deny most all future termite damage claims if there was no "live" activity in order to cut costs. When I refused, I was given a warning that if I didn't meet my budgeted profit, I would be terminated and forced to repay re-location costs.  I won't bash my employees, because I had several great people there, only a few bad apples. My Terminix career didn't last long and I quit after making the winter "trip."  I am proud of how we treated most of our customers, but wish I could go back and do something for those customers that I denied their claims. Carla - please don't focus so much on those branch employeess outside of Memphis, it is the threats made by regional managers to make budget that causes the problems, a ripple effect. I was lucky and got out, but I do miss the hard-working folks at my branch. Never thought before applying for that job that I would have the regrets I do now.

Mobile, Alabama - 8/22/07.  I was fired last week after six LONG months with Terminix as a pest tech. I was going to quit, but they beat me to the punch.  Just as well. I really got disgusted when they ran out of a lot of the most commonly used products and told me to just make do with what I had.  That was pretty much the last straw for me. I told a few customers that I would have to come back the next month to do the inside because we were out of certain chemicals. One customer was so irate she called Memphis and complained. I had a few terse words with my manager about it, and that seemed to seal my fate.

Tennessee - 7/07. I worked for Tru Green before coming to Terminix.  I must say they are both money-driven companies, not about customers at all.  We as employees must do over 200 stops a month or money is taken from us. And most customers don't understand that if they move, cancel, agreement expires, or dies, another percent is taken from our paychecks. Terminix has never taught me how to do pest control. I worked spraying poison chemicals for 4 months before sending me to a 1 week class. Our office constantly fights, branch manager and secretaries stab each other in the back daily. Salesmen are instructed to tell you whatever they have to to get the sale. Service Master is about selling not pest control or lawn care. The longer I work there, the more decrease in my pay. Our office scheduler has grudges and purposely put cancels on our pay from customers that never canceled to hurt our paychecks, and the company still won't do anything about or refund our money. Nice to see I could find a place to vent.  I'm going elsewhere fast.