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New Jersey 10/00-E1 (TE5-51). I was an employee of Terminix in the state of New Jersey for about one year. I left the company to move on to a different career for LESS pay! Yes, that’s right. Less pay. The decrease in pay was well worth it after I explain to you how Terminix treated me and other employees. I can also tell you how their salespeople have outright lied to customers in order to make a sales commission.
First of all, after I was with Terminix for two months, I received from my branch manager two certificates stating I had passed the Terminix basic pest control certification and basic termite certification (two tests I had never taken.) Being somewhat curious, I asked my branch manager if I may see my employment file. (I told him I was just interested in seeing how many dependents I claimed on my W-2 form.) To my astonishment, there were two photocopies of the mentioned exams with my name on them but not in my handwriting. I thought to myself, how can a million dollar company like Terminix do something like this? What if I was negligent and accidentally polluted someone’s drinking well? Would I be held liable because Terminix decided not to give me the proper training, but let someone else take the certification exams for me?
I’ll be quite honest with you. There were times when I was hesitant to leave the company vehicle parked in front of my house because of Terminix’s reputation in fear of a disgruntled customer vandalizing personal property or my personal vehicle. I do know for a fact that once Terminix receives your money, they do not want to hear from you any more. They just don’t care. They constantly misplace customer files, invoice receipts, and their employee benefits package SUCKS! After 90 days of employment, you are eligible for basic medical coverage. I did not get coverage until after five months because the morons down in Memphis had lost files or stated, “We never received it.” (A saying you hear quite often with this company.)
Now on to the really good stuff. Say you’re called to a home of a 75-year old couple who can hardly walk, are all hunched over and tremoring from Parkinson’s disease. If you tell them they have “live termites” in the crawl space of their home, do you expect them to go into the crawl space and check for themselves? Of course not, so why not tell them they have termites even though they don’t and get yourself a nifty 15% commission check! Terminix is known for doing this, and they have been doing it for a long time.
As for their creed “To honor God in all we do” -- Phooey!
California 9/00-E3 (TE4-51). My husband has been with Terminix for several years now; and up until recently, we have had little complaints. Recently, however, my husband witnessed a heartbreaking scene and was then told to keep his mouth shut when he tried to tell someone. They were doing a fumigation on a house and didn’t properly clear the house before they turned on the gas. Unfortunately, the owner’s cat was still in the house. The cat was suffocated. This is unfortunate and is very sad, but the actions taken by the managers was awful. They were told to put the cat in a bucket and throw it in the dumpster. When the owner asked about the cat, he was told they hadn’t seen it. I tried to file a complaint with the State Pest Control Board here in California but was told it is not a crime to be negligent and kill an animal. The owner is probably still wondering where his poor beloved pet is.
Web mistress Note: Since when are only “crimes” reportable to the California Structural Pest Control Board? Shouldn’t “crimes” be reported to law enforcement agencies???
? 8/00-E1 (TE4-49). I am considering suing Terminix for sexual discrimination. It broke my heart to read all the deceit that is within the parent company. The Terminix I work for is a franchise that apparently runs the same horrible practices as its parent company. The funny thing is, shortly after reading all of your suits and employee complaints, I found several of my customers referring to your web site, telling about the suits that are out there in the world. The company I work for is comprised of a bunch of butt-heads. Even my attorney asked me if they are “really that stupid.” One of my former bosses said it isn’t stupidity, it is arrogance... that was perfectly said.
? 8/00-E3 (TE4-48). Here I sit now, three weeks on the job, waiting for my first pay check. What’s so funny about Terminix is they send me out for the last three weeks to collect on delinquent customers and suspended accounts but when it comes time to pay my salary, I get nothing! I have been told numerous times that my pay was on the way; and lo and behold, it never arrives. First, I was told it will be there on the 4th, next I was told, “Oh, it will be the l1th that you get your pay.” Then on the 11th while helping answer the phones, I took a call from the payroll people in Memphis and was told to let the branch manager know, “The new hire packet that was lost has been found, and we will send out a check as soon as the branch manager faxes a request.” I had the office page the branch manager and have him come back to the office so I could give him a piece of my mind for lying to me. When he arrived, he made one excuse after another and then phoned Memphis to determine if I could get a check. After speaking to Memphis, he told me he had to fax a request to them and my check would be overnighted to me on Saturday. Well, here it is Saturday, and my check has still not arrived. Well, to make my point, I must say this company cares more about their profit and not enough about their employees and customers.
Virginia 4/00-G1 (TE4-47). I once worked for Terminix in Virginia. The regional manager was trained to do whatever it took to talk his way out of paying for termite damage. The customer had to go to the local television stations or tell him they would go in order for him to even consider paying for the damage. There were occasions when he would pay for the damage without delay. Of course, the less money he paid out, the more the company made and the bigger his salary became. It’s a shame that the corporate world has become this way.
Hawaii 8/00-E1 (TE4-46). I have been a valued employee at Terminix for the better part of a year. I have been working under the misconception that I was supposed to take care of my customers. I don’t get paid for overtime worked. This is the first job I have ever had where I have not gotten at least two raises by now. My work ethic has not changed. I am still a hard worker.
I was going to e-mail the company and complain about poor management at our branch. I just happened to stumble onto your site, which I found very enlightening. I thought there was some mistake why I wasn’t getting any overtime. Now I understand. I hesitate to give too many details about my situation on account I am still an employee. I will tell you that I wholeheartedly believe everything on your site to be true. I don’t understand how they can still be in business. One of my customers told me they were going to cancel before I started treating them. I believe they will be looking for a new pest control service in the very near future. I am going to quit without any notice. I don’t need Terminix for a reference when I can provide a whole list of satisfied customers. I’m being forced out of the company for doing a good job. I’ve realized a lot lately, mostly thanks to you. I tell everyone I see about your site. I thought it was just our branch.
California 8/00-E3 (TE4-45). I am a Terminix employee in the state of California. While I enjoy the work I do and can afford to live in the Silicon Valley, I must agree with some of the letters you have posted; but not all of Terminix or its employees are to blame. At the branch I work at, my managers are hard working family men who are unfortunate to have accepted their positions at this company. My fellow workers are, for the most part, honest individuals who take pride in the work they do. In my 10 years at Terminix, I have been embarrassed and victimized by upper management decisions more than once. I treat my customers with respect and sincerity and strive to exceed their expectations. While I may not make every single customer happy, I honestly try to. In a perfect world, I would own my own company and not have to take orders from fools. But I do care for my co-workers and my customers. I sleep with a clear conscience every night, and I am proud to work an honest day to support my family.
? 5/00-E1 (TE4-44). I am in month number nine of an ongoing lawsuit of Terminix suing me over a non-compete agreement after only being employed with them for six months. I saw how they operated and left for another company, then came the lawsuit; and to be honest, it has been hell on me and my family. I worked with a company that was purchased by Terminix and had a lot of customers that stuck by me. When I left Terminix, so did they; but I did not solicit any of them. They were ready to leave with or without me. PLEASE stay away from Terminix as a customer or an employee. They will do nothing but lie and cheat.
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