Hawaii

How many complaints against Terminix have been filed in Hawaii?  How does the State of Hawaii rate as a public agency in providing information to the public and in their own knowledge of the pest control companies they authorize to spray toxic chemicals in homes?

State of Hawaii Responsiveness

On December 6, 1998, I sent an e-mail letter to the Executive Director of Hawaii’s Office of Consumer Protection requesting the following:

    I am currently researching the number of complaints filed with each state’s licensing/regulating agency against Terminix, one of the nation’s largest pest inspection and pest control companies.  My records indicate there are currently three Terminix aka Terminix International branches in the state of Hawaii.

    Please let me know the total number complaints filed against Terminix with the regulatory agency in Hawaii and during what time period or whom to contact for the information.

In response to my request, I received a letter dated December 15, 1998, from Cynthia Nakamura, Supervising Attorney with the State of Hawaii Department of Commerce and Consumer Affairs, Regulated Industries Complaints Office.  (Ya Gotta Love It!! An inquiry from a private citizen to a governmental agency for public information is forwarded to an attorney for a response!)  In bold letters, Ms. Nakamura stated, “This information is intended for your personal use only and not for public dissemination by the recipient.” Based on the fact that of all the responding states, Hawaii is the only state attempting to restrict public dissemination -- and after I received legal advice from an attorney, the information is provided here:

Licensing and Regulating Office:

Hawaii Dept. of Commerce and Consumer Affairs
Regulated Industries Complaints Office

Complaint Period:

1993 to 1998

# of Licensed HI Terminix Branches:

Three:
The Terminix International Company, Ltd. dba Maui Fumigation
The Terminix International Company, Ltd. dba Alii Termite & Pest Control; and The Terminix International Company, Ltd.

NATURE OF COMPLAINT

DISPOSITION

Advertising violation

Inactive.  Advisory letter.

Failure to honor contract

Inactive.  Insufficient evidence.

Failure to honor contract

Inactive.  Civil.

Failure to honor contract

Inactive.  Civil.

Failure to honor contract

Inactive.  Civil.

Failure to comply with chapter or rules and regulations; failure to follow plans and specifications.

Inactive.  Board’s Final Order - Settlement Agreement dated 9-2793/$500 fine paid.

Poor workmanship

Inactive.  No violation.

Poor workmanship

Inactive.  No violation.

Advertising violation

Inactive.  Advisory letter.

Professional misconduct, unethical practices.

Inactive.  Insufficient evidence.

Negligence.

Pending in Legal.

Failure to comply with chapter or rules and regulations

Inactive.  Records only.

Disciplinary action taken in other jurisdiction

Pending in Legal.

Negligence

Inactive.  Withdrawn.

Poor workmanship

Inactive.  Resolved.

Poor workmanship

Inactive.  Resolved.

Poor workmanship

Investigation pending.

Negligence

Investigation pending.

Poor workmanship

Investigation pending.

Idaho