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On December 6, 1998, I sent an e-mail letter to the Executive Director of Hawaii’s Office of Consumer Protection requesting the following:
I am currently researching the number of complaints filed with each state’s licensing/regulating agency against Terminix, one of the nation’s largest pest inspection and pest control companies. My records indicate there are currently three Terminix aka Terminix International branches in the state of Hawaii.
Please let me know the total number complaints filed against Terminix with the regulatory agency in Hawaii and during what time period or whom to contact for the information.
In response to my request, I received a letter dated December 15, 1998, from Cynthia Nakamura, Supervising Attorney with the State of Hawaii Department of Commerce and Consumer Affairs, Regulated Industries Complaints Office. (Ya Gotta Love It!! An inquiry from a private citizen to a governmental agency for public information is forwarded to an attorney for a response!) In bold letters, Ms. Nakamura stated, “This information is intended for your personal use only and not for public dissemination by the recipient.” Based on the fact that of all the responding states, Hawaii is the only state attempting to restrict public dissemination -- and after I received legal advice from an attorney, the information is provided here:
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