Maryland

How many complaints against Terminix have been filed in Maryland?  How does the State of Maryland rate as a public agency in providing information to the public and in their own knowledge to license and regulate the pest control companies that spray toxic chemicals in homes?

State of Maryland Responsiveness

The following questions were asked in an e-mail letter December 12, 1998, to the State of Maryland.  On January 13, 1999, the answers shown below were provided in a letter from Mary Ellen Setting, Chief; Pesticide Regulation Section; State of Maryland Department of Agriculture; Pesticide Regulation Section.

  1. What is the name and address of Marylandís pest inspection/pest control licensing and regulating agency?
  2. The licensing and regulatory agency for pest control in Maryland:

    State of Maryland
    Department of Agriculture
    Pesticide Regulation Section
    The Wayne A. Cawley, Jr. Building
    50 Harry S. Truman Parkway
    Annapolis, MD  21401
    (410) 841-5700 - phone

  3. How many years does Marylandís licensing and regulating agency maintain records of complaints against pest control/pest inspection companies?
  4. Our office maintains complaint files for a period of 7 years.

  5. How many Terminix branches are currently operating in Maryland?  (My records, taken from the Yellow Pages on the Internet, indicate there are currently 13 Terminix, aka Terminix International, aka Terminix Termite and Pest Control branch operating in Maryland.)
  6. There are 14 Terminix offices located in Maryland that currently hold Pesticide Business Licenses with this office (see attached list).

  7. How many complaints, if any, have been filed in Maryland against Terminix International (and its akaís); including the nature of the complaints, name and location of Terminix branch involved; and disposition of complaints (dismissed, settled, fine, suspended or revoked license, probation, etc.)?
  8. A review of our complaint files indicated there were 21 complaints against Terminix offices where a violation of the Pesticide Applicators Law or regulations was noted and an enforcement action taken (see attached chart).

NATURE OF COMPLAINT

DISPOSITION

Wood destroying insect inspection

Notice of Warning - Record Keeping Violation

Concerning monthly pest control service

Notice of Warning - Rodenticide; Misuse

Termite treatment - heating duct contaminated

Civil Penalty - $2,500; Misuse*

Termite treatment - heating duct contaminated

Civil Penalty - $2,500; Misuse*

Wood destroying insect inspection

Notice of Warning - Failure to report visible evidence of WDI

Possible human exposure to pesticide application

Notice of Warning - Records, Failure to observe precautions

Wood destroying insect inspection and termite treatment

Notice of Warning - Termiticide misuse

Failure to control termites

Notice of Warning - Failure to issue written inspection report

Failure to control termites

Letter of Caution - Record Keeping Violation

Failure to control termites

Notice of Warning - Record Keeping and Customer Information

Alleged termiticide misuse

Notice of Warning - Record Keeping Violation

Alleged termiticide misuse and failure to control termites

Notice of Warning - Record keeping and failure to report visible damage

Wood destroying insect inspection

Notice of Warning - Failure to report visible evidence

Wood destroying insect inspection and termite treatment

Notice of Warning - Misuse

Termite treatment - odor complaint following treatment

Civil penalty - $620 - Misuse

Failure to control termite infestation

Notice of warning - Records, failure to treat as proposed

Wood destroying insect inspection

Notice of Warning - Failure to report visible evidence

Wood destroying insect inspection

Notice of Warning - Failure to report visible evidence

Termite treatment

Notice of Warning -  Misuse

Wood destroying insect inspection

Notice of Warning - Failure to report visible evidence

Wood destroying insect inspection

Notice of Warning - Failure to report visible evidence

*Two identical homes (neighbors) were treated.

Massachusetts