New Hampshire

How many complaints against Terminix have been filed in New Hampshire? How does the State of New Hampshire rate as a public agency in providing information to the public and in their own knowledge of pest control companies spraying toxic chemicals in homes, businesses, and schools?

The questions below were asked in a letter mailed February 26, 1999, to the State of New Hampshire, Department of Agriculture, Division of Pesticide Control.   In a letter dated March 11, 1999, Murray L. McKay, Director, Division of Pesticide Control, stated:

    I wanted to acknowledge receipt of your letter of February 26, 1999 (received on March 3, 1999) and to tell you that I will be gathering the information and responding to you soon.

The answers shown below were provided in a letter dated March 29 from Mr. McKay:

  • What is the name and address of New Hampshire’s pest inspection/pest control licensing and regulating agency?
  • The name and address of NH pest inspection/pest control licensing and regulating agency is:

    New Hampshire Department of Agriculture, Markets & Food
    Division of Pesticide Control
    P.O. Box 204225
    Capital Street
    Concord, NH  03302-2042

    We are the agency in the State of New Hampshire that regulates all aspects of pesticide use.

  • How many years does New Hampshire’s licensing and regulating agency maintain records of complaints against pest control/pest inspection companies?
  • New Hampshire maintains records of investigations of complaints for a period of twenty years.  Many of these records, however, are in archives.

    We do not tabulate the number of complaints or detailed information in connection with complaints. We conduct all types of investigations, some routine, some are initiated by a complaint.  In order for one to find out information on a particular complaint, they would have to go through all of our investigative files to glean out that type of information.  Again, we do not have a report that I can send you with a tabulation of complaints.

  • How many Terminix branches are currently operating in New Hampshire?
  • There is one Terminix branch operating within the State of New Hampshire.  That is located in Salem, NH.  There are Terminix branches in neighboring states that may be licensed in New Hampshire and do work in some of the areas around the border of New Hampshire.

    (Branches that “may” be licensed in New Hampshire? They don’t know??)

  • In New Hampshire, does each Terminix branch operate under a separate license or do all the Terminix branches operate under one license?
  • In New Hampshire, any pest control, or other company that has branch offices, must be licensed separately for each branch.  In this state, a person cannot hold a license which covers a number of different locations.

  • How many complaints, if any, have been filed in New Hampshire against Terminix International (and its aka’s); including the nature of the complaints, name and location of Terminix branch involved; and disposition of complaints (dismissed, settled, fine, suspended or revoked license, probation, etc.)?
  • Again, I cannot tell you the number of complaints filed against Terminix International except to say that there would be very few.  This is based on my recollection.  In order to obtain that information, one would have to go through all of our investigative files, determining which are follow-ups to complaints and, then, review the file as to the details of the matter. Currently, we have approximately 3,500 files in our office and a great number at archives.

Mr. McKay closed his letter with:

    I regret that I cannot send you a concise report that contains all of the information you are seeking. In fact, it would be a monumental task to gain the information, but unfortunately, we do not compile it in that manner.

I regret it, too.  How could they possibly see any pattern of abuse?

New Jersey