October 12, 2006 - Terminix Pleads Guilty in New Jersey to Assault in Botched Fumigation -- Company Will Pay $300,000 to Fund School Safety Program
“Our innovative use of the criminal assault statute in prosecuting Terminix should send a strong message about corporate responsibility and safety,” said Criminal Justice Director Paw. “We will hold companies accountable if they break the law and put workers or the public in harm’s way.”
June 7, 2006 - Terminix Pays $80,000 Settlement for Fumigation Safety Violations
“We found it disturbing that Terminix put employes to work with one of the world’s most hazardous pesticides without appropriate oversight or training. What should have been a routine warehouse fumigation went badly awry and only by sheer luck did the employees survive.” Department of Environmental Protection Commissioner Lisa Jackson.
March 20, 2006 - Terminix Agrees to Pay Penalty and Resolve Consumer Complaints Under Settlement with Attorney General and Consumer Affairs:
NEWARK – The Terminix International Company, L.P. (“Terminix”) has agreed to pay New Jersey $81,900, reform its business practices and resolve consumer complaints under a settlement stemming from a Division of Consumer Affairs investigation, Attorney General Zulima V. Farber and Consumer Affairs Director Kimberly Ricketts announced.
Terminix agreed, among other things, to change the wording in its contracts about the company’s obligation to repair damage from termites after service has been performed.
“Consumers deserve clear and concise disclosure of all terms and conditions before signing a contract,” Attorney General Farber said. “This settlement provides for resolution of pending complaints, and requires reforms from the company to protect future customers.”
Consumer Affairs has identified 31 consumers who filed complaints against Terminix. Under the settlement, the company must work with each complainant to resolve the pending complaints, with each complainant having the option to submit the matter to binding arbitration if the company’s offer is not accepted. Terminix also agreed to report to the state on how it resolves future consumer complaints received by Consumer Affairs and referred to the company during the next 12 months.
“We’ve worked the bugs out of Terminix’s business practices so consumers get the termite control services they expect,” said Consumer Affairs Director Ricketts.
As part of the settlement, Terminix also agreed to:
Honor all consumer requests for cancellation of a contract no later than 72 hours after receiving a cancellation request;
Provide a refund no later than 30 days after telling a consumer that a refund is owed;
Honor the terms of any warranty; and
Respond to a consumer’s telephone call, email or letter no later than 72 hours after receipt.
Deputy Attorney General Nicholas Armstrong represented the state in this matter.