Customer Complaints

[Your complaint here -- donít forget your state.]

? - 8/08. I signed a one year agreement with Terminix on 4/26/07 for the treatment of ants.  During this one year it was necessary for Terminix to return several times.  The last treatment was on 4/14/08. They were unable to get rid of the ants so I terminated the service after one year.  They have a guarantee listed on the contract that is signed stating if they cannot control the pest around your home  through delivery of regular pest control service they will credit or refund the cost of your last service.  They did not credit or refund me any money, instead they keep sending me a bill for $65!  What is going on?  Will someone please explain or stop sending me these bills!

? - 7/08. I was told, after a Terminix inspection, that the crawl space beneath my house needed a moisture control system installed to bring down the amount of moisture in the wood before I would be eligible for their  termite prevention service...the dehumidifier costs $3500 and I fell for it because it did make some common sense...but I've only paid $1000 so  far...the service has been really slack...they've told me nothing else about the unit as far as safety factors, etc. ...I don't know if it's really working or  not...does anybody know anything about this moisture control system offered by  Terminix?

Atlanta, Georgia - 6/08. I am beginning to have alarms go off in my head over shoddy customer service, arrogant phone reps, and what I feel are fraudulently recorded durations of service visits. I have 22 termite stations around my house.  Twenty of them were replaced with the new black colored stations.  I had made two calls to have those unreplaced ones replaced - one of them is damaged. A 'surly' speaking rep told me that those two probably weren't needed even though I had them originally and for at least four years. There had been no follow up to my first phone call regarding these stations three weeks prior to my second call.  The surly arrogant speech of the so-called 'customer service' rep only leads me to believe that the service request I pay for will most likely not be honored, or they will attempt to save face by removing the two overlooked termite stations.  So much effort, time, and aggravation would be saved if they would just honor my reasonable request.  When this contract expires, I'm going elsewhere. I don't like 'surly' customer dis-service reps.

Stony Brook, New York - 6/08. Terminix has been servicing my home since 1986.  When we purchased our home in 1995, we continued their annual "Terminix Guarantee."  We found out that this is basically just throwing your money out the window. In April 2002, we had a swarm of termites in our kitchen and had extensive damage.  We changed window frames and walls, at our expense, since our contract does not cover damages.  Terminix treated our home with the liquid defense system.  Keep in mind that since 1986 they have been inspecting my home each year, finding no evidence of termite damage.

In April 2008, we reported another swarm and found more damage including the same area we replaced in 2002.  Their inspector came and recommended treatment (treatment is recommended when there is evidence of activity).  He also told my husband that the treatment done in 2002 was not done according to code.  We were also told by our pest control technician that the treatment only lasts one year.  The entire back of my home was structurally unsafe and we had to replace sill plates and beams.  Since there were no termites in the wood, Terminix stated there was no activity.  We were also told by the service manager that some homes need to be treated annually in problem areas--apparently, my home was one of those homes. To remedy the situation, they installed the bait stations, free of charge. I still believed they should be held accountable for their annual inspections they are charging a fee for.  How could an entire back of a house be destroyed without a qualified inspector finding evidence.  I was told by my pest control tech that "someone definitely dropped the ball on this house."

I filed with the local consumer protection agencies and instead of answering my questions, Terminix has decided to cut me off as a customer (even though we have a 2-year contract), remove my bait stations, and refund $1,200 (the cost of the bait station prorated).  I suppose they feel this will make me go away!  I will be seeking the advice of an attorney--I don't feel they should be getting away with charging an annual fee and not have any responsibility...I would be in the same situation without the guarantee!