Louisiana - 1/99. Having problems as a result of misdiagnosis and poor recommendations for type of treatment needed for my home. Trying to find out exactly what responsibility Terminix has towards damages to my house. Thanks for your report.

South Carolina - 1/99. How I wish I had seen your web site prior to paying Terminix $3100 for the Sentricon System.  I am going to write to the Attorney General of SC and refer them also to your web site so they can see the extent of the problem. The following has been sent on four separate occasions to Terminix without any response:

Unfortunately, I cannot seem to find an address for Terminix anywhere on your website. I would have much preferred to contact you through conventional mail.  My wife and I finished building our retirement home in Myrtle Beach in March of l996. During my professional career, I was in the insurance profession and was responsible for all accounts, insured by us, within the United States. Our 100 year old company provided property insurance for the larger industries throughout the world.  Dow Chemical was one of our valued clients and I was privileged to be directly responsible for their account for many years and got to know and respect them during my many visits to Saginaw. The significance of this you will understand later.

Having spent my entire career in the insurance field you can understand why I am very careful to ensure that all of my interests are properly protected and that such protection is provided only by companies of the highest integrity. After completing our house in 1996 and learning that we were in an area of the country where termites were a serious problem, I began to do my due diligence to determine how best to protect our interests. It did not take long.  The Sentricon System, using Dow Chemical Technology and administered and supported by THE name in the pest control business, Terminix, convinced me there was but one way to go.  What a mistake we made.  Not, I'm sure, in our choice of the Sentricon System but in our choice of Terminix.  I might add that the problems began almost immediately with your local salesman lying to us, and as I attempted resolution, to your local manager at the office here in Myrtle Beach.  Further disappointment came when I received a Terminix survey a few months later and expressed my concerns via that vehicle and received absolutely no response at all.

The problem: We were told when entered into the contract for protection with Terminix that we would receive our Damage Repair Commitment in three months if termites were not discovered by the Sentricon System.  When three months passed without any incident of termite infestation and I did not get any news from Terminix about the commitment, I tried to contact the salesman, who prior to my contract was always immediately available; and now, almost a year later, I have still not heard from him. After not being able to reach him, I contacted your local manager here; and while I have had promise after promise from him to resolve the problem, I still have not received my Damage Repair Commitment.  And I can assure you it has not been through lack of effort on my part. All I am able to get from any of your representatives is "lip service."

Sorry to have taken so much of your time with such a long letter, but felt it necessary to explain fully my problem. Hopefully, you feel it is in your company’s interest to know how you are being represented by those that provide your services.

? - 1/99. I have a termite contract with Terminix as a result of a buyout or merger from an existing company, and I have had nothing but grief from them since day one. Their service (or lack thereof) is horrendous. Everything is done at their convenience and without thought or regard to others’ schedules. I called in a service call to retreat my home, that is currently rented, due to termite damage to the stakes outside my home.  I was told the representative would treat my home between 9:00 and 12:00, so I had someone on the site to let the technician in the back yard. Needless to say, he never showed up. When I got home last night, the notice of treatment was in the door of the home I'm residing in now (the bill I paid in November was clearly marked with the property address). When I called this morning, the receptionist was argumentative when I explained that no one had shown up to treat my home. I further explained that the notice had been left at the mailing address, and the property address listed was in fact the incorrect property. She said she would check with the technician and call me back.  She made light of it when she called and confirmed that he had, in fact, treated the wrong residence with 20 gallons of some substance they're using today (by the way, they only saturate the ground around the infected area).  I had to insist she have the technician page my fiancé before treating the house so he could give him access to the back yard, and she very reluctantly took the number.  Since it is still two days before he is to treat the correct property, the jury is still out on the fact that they will call. I've never experienced so much lack of customer service in my life.  I would love to see how they treat new customers as they certainly don't do much for you once you've signed up. My only recourse would be to cancel the contract, which I'm sure they're hoping I'll do, and have a new contract/retreatment done to the tune of approximately $1,200. Thank you for the information on this very sadly run company.

Georgia - 12/98.  I was just surfing the web and stumbled across your web page. I'm currently seeking litigation against Terminix here in Ga.  Same story as yours.  I was given a beautifully clean clearance letter when I purchased my home, but in reality there were multiple problems found, waivers obtained from the previous owners stating that part of the house can't be prevented from termites and there was current activity. The Ga. Dept. of Agriculture has fines pending against them for the errant letter. My basic research and experience has been disappointing with them...no accountability at all for their screw ups. Not even a "humorous" excuse as to how it happened.  I'd appreciate any info you can send me from your end. I intend to bring these clowns down. I'm a religious person and DO NOT appreciate them claiming they are doing God's work while ripping people off and showing no accountability.

Maryland - 12/98.  I am experiencing a problem with Terminix.  Since I originally purchased their services, there has been much termite damage to my home. About three years ago, they sent one of their people to repair damage. To date, the work has not been completed, and no one will give me any information. Currently, I am having an entire room replaced because termites had damaged the entire room. Terminix sent one man to look at the damage, and he also observed live termites. I talked to him about the unfinished work also, he had no comment. He did send a person to re-treat, that person observed live termites but wrote that there was no live activity.  When I called, I was told that must have been a mistake.  In regard to repairs, I was told, “you didn’t want our people to fix it.” I reiterated info about incomplete work. At this point, I have been told to submit an estimate from the builder.  I am in the process of doing this now; however, I feel certain I will have to take legal action in order to receive any reimbursement.

Tennessee - 11/98.  I have a client who is in the same position as you. I have been cruising around the net looking for sites like yours. I found in page 25 of hits on Lycos... all the obvious sites are so professionally linked that they are all self-congratulatory sites from Terminix...

North Carolina - 11/98.  Thanks for your web page. I have had a bad experience with Terminix here in NC.  Signed a contract for pest control service but once I paid the money could never get anyone to do the work. I found when I called them they stated it was scheduled but yet never got done. When I finally demanded a refund, I was told it would be sent out to me. Two months later and still waiting despite numerous calls.  I am continuing to pursue this.