Virginia - 9/03. I agree completely with all of the other people who have filed complaints on your web site.  Terminix is non-responsive, and their products for pest control simply do not work. Terminix is a complete waste of money.

Alabama - 9/03. I am “serviced” by the Terminix office in Gulf Shores. The service is awful.  If you have live termite activity -- not just in the ground, where they quickly give you a song and dance about nothing they can do -- I mean live termite activity where, in my case, the live termites are eating away my carport, Terminix does not care.  They will not return my calls.  It’s been two weeks since they sent a little man to look at it, who promised to report and get a carpenter out... nothing. And the termites are still working away. This company is awful... and I just renewed and had the Sentricon system put in! Time to get a lawyer.

New Jersey - 8/03. I have Terminix and recently found a swarm of termites in my house.  Three months have gone by and no one has come out to treat the area. I have been a customer for 10 years now.

Hawaii - 8/03. On August 11, 2003, we had our home fumigated by Terminix. It has been a nightmare. Their service is horrendous. First of all, they showed up late. They also removed the locks and signs on the door approximately an hour and a half later than was scheduled. This caused us to lose another day of work.  Today (8/16/03), after a heavy rainfall, we noticed our deck was leaking. Upon further inspection, we found that the Terminix crew had damaged our roof. In addition, when checking the attic area, we discovered numerous dents in our roof.  We then contacted the office and spoke to the inspector who apologized and said he would have the branch manager contact us on Monday.

Florida - 7/03. I recently called Terminix to inquire why we were not receiving monthly inspections. The service representative informed me that since we had not made payment, our service contract had been canceled.  I obtained a copy of the canceled check and sent it to Terminix.  They informed me they made a mistake and that the inspections are quarterly.  Terminix wasted hours of my time pursuing this. The “No Hassle” portion of Terminix’s logo is definitely false advertisement!

Ohio - 7/03. I just wish I had known three years ago what I know now. If I had, I would NOT have signed up for Terminix. Not showing up for scheduled appointments, but showing up on their own several days later and billing me for services performed on the outside of the home because we weren’t here.  Me, going to home improvement stores to spend MORE money to treat the ants myself because they can’t be here when I need them!  I’m sorry to inconvenience the service tech and his management when I call the office to complain, but carpenter ants in my pantry, in my kids’ bedrooms, walking across my counter, etc. have been an even LARGER INCONVENIENCE to me.  Like I told the manager when I called to complain yet again... if these pests were invading YOUR home, I’m sure you wouldn’t sit around until a convenient time pops up for your tech to show up!

Florida - 7/03. Terminix billed me for services not delivered and then turned it over to a collection department.  Billed for bimonthly pest control that I was not home to have done. Called them and still turned me over to a collection agency after I thought the bill had been corrected.

? - 7/03. I have never used Terminex, but that did not stop them from turning me over to creditors to try and collect money I never owed them.  I refuse to take phone calls from any company associated with ServiceMaster.

California - 6/03. We wish this site was available 20 some odd years ago. That was the time my father signed up for pest and termite control with Terminix. Since then, we have given them over $7,000 to have the home free of pests and termites.  My father passed away several years ago, and we continued to pay for the services each month. We put the home up for sale, had Terminix do the mandatory pest inspection, and it came by that the house was infested with termites!!! Just what did we pay over $7,000 for???

New York - 6/03. We hired Terminix and after repeated phone calls have received no follow up service.

Virginia - 6/03. Lies and unkept promises seem to be the rule rather than the exception when it comes to this company. I wish I had never heard of them.

Arizona - 6/03. In mid-April 2003, I signed a contract for the installation of a SentriCon system and paid Terminix $1700. On April 14, I exercised my option to cancel the contract. No work was completed. The Cancellation Agreement clearly states that my $1700 was to be refunded within ten business days.  Again, that was ten business days...  After about three weeks (without a refund), I called Terminix.  They said the accountant had not received a copy of the cancellation notice.  I was also told I would receive my refund in “three weeks.” After another three weeks (without a refund), I again called Terminix. I was assured the appropriate Terminix personnel would call me later that day.  After another two business days (without a refund or return phone call), I again called Terminix. I was told they were preparing to send out the check via “overnight mail.” After another week without a refund, I again called Terminix.  Now I was told refund checks arrive in the office and are mailed out on Thursdays. I was assured my check would arrive on Friday or Saturday.  The check did not arrive on Friday, Saturday, or today, Monday. I again called Terminix and was assured the appropriate Terminix personnel would call me later today. Not surprisingly, there has been no return phone call yet. As it is now 8:30 p.m., I am no longer expecting a call from Terminix today.

Missouri - 6/03. On Feb. 25, 2002, my upstairs carpet was sprayed for bugs. The chemical used was Conquer EC Insecticide.  My carpet was damaged all around the edges of the rooms where it was sprayed. It took countless calls and complaints to get Terminix to come out and look at the damage.  Mike Johnson finally came out and looked at the carpet. He claimed their chemicals do not stain carpet; but when I showed him the receipt for the month of February, he acknowledged that Conquer does INDEED stain carpet and should never have been used. He asked me to get an estimate to replace the carpet and fax it to him, which I did. I have not heard a word since and all calls to them are not returned.  I have received calls from them for service to my home which I have refused until this issue is resolved.  They promised then to get back to me...taking all the information AGAIN and then not getting back to me. The damage to my carpet has been assessed at $3,836.66.

Massachusetts - 5/03. When I purchased my home in 1999, along with this I purchased the warranty for termite control.  Over the past three years, I have had my home inspected 1-2 times a year (to make sure the termites have not returned).  I had my annual inspection on Saturday, to find out I am infested with termites. I have all the documentation which Terminix stated “I am free and clear of any infestation, no live activity.” I have spoken with Terminix and told them they are liable for all the damage due to the neglect of the home inspectors.  Unfortunately, they have refused to pay any damages. I have started my search for legal counsel and another inspection along with proposals from home building contractors.  I spoke to one contractor who thinks my home may possibly have to be jacked up due to the extensive damage.

New Jersey - 5/03. Complaint:

1. Contract is for monthly checks.  They changed it to quarterly.
2. They have not checked our stations in over six months.
3. Do not return phone calls.

Very unhappy with the service. I asked for a refund but have gotten no response.

Delaware - 5/03. I am also having problems with Terminix. Not at nearly the same level as others but your web site was a real eye opener.

California - 5/03. I was looking for Terminix’s web site to get the name/address to write to the CEO to complain. Lo and behold, I must be in a very long line.

Pennsylvania - 5/03. We signed with Terminix in April 2002. We are sure we do have a termite problem; but since joining Terminix, it has been one hassle after another. Phone calls have gone unanswered and appointments canceled or they just don’t show up at all.  We now have been told they will refund our money and leave the Sentricon system in place for the company of our choice to take over. We will see if this does occur.  I believe the treatments they did actually come to do were nothing more than a stall tactic. I don’t believe anything was ever put into the drilled holes.  We have new damage to our walls and have seen new white termites in sections of the home.  I hope this will help someone else before they decide to enter into contract with this company!

New York - 5/03. The contract was signed in April 2000 for termite abatement at the one-family dwelling we purchased in March 2000. We claim Terminix has breached our contract by:

1. Pressuring my wife to install an outside Sentricon system costing in excess of $1,000 shortly after the appearance of many thousands termite swarmers in our home, without informing her of alternative control options;
2. Negligently installing a Sentricon system that has not gotten one “hit” on its baiting system, nor alleviated the swarms that appear in the center of our dining room every years since March 2000 -- over three years ago; and
3. Failing repeated times, despite promises to send an expert to our house to discuss alternative abatement options.

Every March since we entered into contract with Terminix, more and more winged swarmers come out of the walls and floors in our hall and dining rooms.  Holes have developed in the wall. The swarmers come for a three to four week period in numbers perhaps approaching a million.  There is obviously a permanent nest within our walls and/or under our home; yet Terminix  has not sent anyone to our house who can look behind the walls to check the presence of nests or the extent of possible new damage. The swarming, when they suddenly come, severely frighten my two girls, ages 6 and 8.  They react extremely emotionally to this and will not walk anywhere on the floor during the time the swarmers arrive. We have called Mr. Murad of Terminix and spoken with him and other office personnel.  We are told these swarmers are coming from “somewhere else,” yet, the only Terminix employees that visit our house come to check the outside bait traps. To this date, there has been absolutely no activity in these outside bait traps! This year my wife and I have tried to get Mr. Murad to send someone to our home to access our situation.  He told us “Ed” would come, although we’ve never received a follow-up as to when to expect him.  He shows up unexpected when no one is home and leaves a note.  We call Mr. Murad, and he gives us a time when someone will come out.  I take the day off work, and no one comes!  This happened more than once. I last called Terminix three weeks ago to set up an appointment again and to talk with Mr. Murad. We have received no reply. We are asking Terminix to honor the terms of the guaranty by refunding the initial cost of the Sentricon system and the annual account charges we’ve been making since March 2000.  We are also asking for an assessment of damages done to the interior walls of our house since the Sentricon system was installed.

Arkansas - 5/03. Terminix has been servicing my home for almost one year and has yet to exterminate the cockroaches. We have just as many today, if not more, than we had the first day Terminix sprayed our home. There were several times we scheduled a visit, and they never showed up.  I have asked them to fog my home and was told they do not do that.  I have made telephone calls and sent a letter of complaint to the local office in Fort Smith.  To date, the only response I have received is letters asking me to pay the current service charge.  I finally spoke to Larry Smither, Service Manager, today; and he said he would turn it in and delete my account.  Whether or not that happens remains to be seen.