Connecticut - 6/05. We have had swarmers for a few years now.  We immediately paid a couple thousand dollars to an awesomely good Terminix sales guy.  They planted these stations with wood in them around the house.  We rarely see them check the stations, but they swear that they come and look at them.  I know we have termites.  I see the trails of dirt on walls.  I had a few trails go up the side of my hot water heater.  After many, many calls trying to get someone out here, I actually showed them to a technician.  He said "yep, you got termites"...then he disappeared never to be heard  from again. That actually happened twice now.  Now that brings us to the current date, June 10, 2005. I have them chewing through the ceiling of the living room.  They are making small visible pockets of dirt on the ceiling.  If you pinch off one of the dirt spots, then you see little white termites wiggling around.  The living room!  Where people sit and watch TV.  Sometimes the dirt spot breaks away and falls down revealing the tiny chewed hole in the ceiling. In-freak'in-credible!  That this company is even allowed to exist.  I called the local office, but it's after normal business hours. I'm in Connecticut. Mississippi picks up the phone.  They have no off hours emergency contact for our local office.  They told me "I'm sorry bugs are dropping on your head, but we'll leave a  message for the manager at your local office."  No emergency response!  What?!?  I'm so upset that I better stop now.

Sea Ranch, California - 6/05. On 25 May 2005 signed up for a Terminix - California Residential Pest Control Agreement paid $220 (as part of a  $505 agreement), to Mitch  English, Sales Representative, Terminix, 1009 Clegg Court, Suite C & D, Petaluma, CA 94952, Tel: (707) 762-3373.  At the time I remitted the $220, I arranged with Mitch to be available on Tuesday the 31st of May  for the initial service, however the Terminix serviceman showed up on the 26th of May when I was not at my home. On the 27th I called their office and reaffirmed the initial service date of the 31 May 2005. On that date, nobody showed-up or called. In disgust, called and cancelled the pest control service and requested a refund of my initial  remittance. I was advised that any refund would have to be handled by Verne, the manager who was not available.  To date I have been unable to reach Verne, the manager, having called everyday since the 1st of June.  On my second attempt to reach the manager, I advised that I would be willing to negotiate a back-charge for their initial  inspection as an incentive to get the refund resolved, but this apparently fell on deaf ears.

Sicklerville, New Jersey - 6/05. I have called 5 times to Terminix. I paid $1800.00 for a termite treatment, and the termites are back with consideralbe damage to my wooden windows.  My woodwork is all screwed up, and they tell me I did not have the right contract. Can you imagine?  $1800 for what?  They do not return my phone calls and I am really disgusted.  I am 72 years old with an ongoing cancer condition, and now I am convinced that this is a senior citizen scam.  Please help.

Baltimore, Maryland - 6/05. I concluded my contract with Terminix at the conclusion of the contract,  June 2004. They keep calling. They provided horrendous service and customer relations during the one year in which we conducted business. They had nerve to send me a bill for $90 that was paid in February 2005. I have sent a copy of the check (front and back) to their collections agency, the local branch and the national headquarters.

Virginia - 6/05. Thank  you for your website. I have had a contract with Terminix (the local branch) for over 30 years. They would call me annually to set up an appointment for inspection.  When I did report damage, they did repair it after countless arguments with them that it was indeed termite damage.  It also took forever to get the contractor to get here. Several years ago this all changed. It is my understanding that the local company was bought out by Service Master. Since then I have had no inspections until recently. Suddenly, I find a notice on my door that they showed up to inspect and "no one was at home". Well, duh, it was the middle of the day in the middle of the week.  How many people are home at that time.  Two weeks later I received another such notice. I called and was told that the service supervisor needed to call me back to make an appointment. That was at least 3 weeks ago and I have not received a phone call.  My so-called contract expires in September.  I do not plan to renew it and, in fact, have already signed up with another local firm which comes highly recommended.  I urge all of you to do the same. Terminix is worthless.  It's all about the bottom line and the hell with the customer.

Connecticut - 5/05. I have a termite plan with Terminix, when I found termite in my garage, I called Terminix. They gave me a date when they would come out, but they didn’t come out and they didn’t call.  My garage is attached to my house.

Covina, California - 5/05. I believe we have been sold an expensive Terminix baiting product under false pretenses. We  have had no evidence of termites in almost 2 years, despite being told we had termites. The Covina office manager has repeatedly ignored my phone calls for many months (meaning they usually do not call me back) and/or have not kept their promise to come out to my home to deal with the situation twice now. They say they leave messages on our answering machines but there are no messages.  I have made upwards of eight or more phone calls now. The main office in Memphis, TN, has yet to call me back as they keep trying to get the Covina branch to deal with my situation. I was promised the main office would call me back no later than last week and they have not called.  They have both my home and cell phone numbers to reach me. I strongly recommend that consumers not utilize Terminix for pest control problems if they are wanting the assurance of a reliable and honest pest control company.

Hayward, California - 5/05. I too have been ripped off by Terminix, billed for unauthorized services. For me it is only $100.  I canceled our service last July because my husband had surgery and would miss work for a few months.  I fully intended on reinstating our service once he got back to work. When I canceled, they told me I had a $100 credit - and I authorized them to use up that credit. ,Well, they say that meant I never canceled the service. So they came out and sprayed in October, without permission, and then billed us. I have not paid them, but they have turned our account over to collections.

Florida - 5/05. I cannot tell you how fooled I was to have chosen Terminex.  They are unreliable and absolutely not worthy of anyone gaining their trust.

Virginia Beach, Virginia - 4/05. Had contract from Terminix. Semi-annual inspections. Had to replace large sliding window, when removed, there were millions of termites in window sill and frame work. Terminix sent man to inspect and file claim. After 5 weeks, no return of calls and person I needed to speak with, was never there, I spoke with an attorney on April 26, 2005 regarding their "no response to phone calls."  Window is now boarded up, wall is a mess. They don't return calls.  Time for action.

Encinitas, California - 2/05. I have had nothing but trouble with both AHS (2 months to replace a sump pump) and Terminex (3 tentings in 4 years). I look forward to hearing from anyone that can direct me to a better service offering than either of these organizations. I am done with both and am still considering a lawsuit!

Rialto, California - 2/05. I paid my bill on 11/15/04 and canceled my service.  Then I got a letter stating they (Terminix) were going to send my account to Nationwide Credit, Inc. Now again they sent me a letter stating they will send my account to Nationwide Credit, Inc. if not paid by 2/28/05.  I have called the phone number of the Account Representative Carman Padilla (619) 260-6529 no answer. I have called and talked to a couple of people at Terminix branch 2179, I have got no help.

Manchester, New Hampshire - 2/05. I too am amazed that the BBB reports nothing against Terminix.  I retained their services for carpenter ants in 2001. During their inspection a small area of old termite damage was discovered, (no live termites). I got their pest control and Sentricon contracts. They did, within six months, locate the source of the ants, and were alright for the first two years of the contract. I too wasn't happy about the inspections becoming quarterly, but as long as there were no insects, fine. Year three was quite different. The inspector, who used to call the evening before coming, stopped doing it. I'm home days, and on three occasions saw him pull into my driveway, leave a slip of paper about what he'd done, i.e. nothing, and leave. I called and complained. Their branch manager said he'd "look into it." Three months later, same thing.  Next time a new employee came out, the old one no longer worked for the company, (smart guy), and did the job right, but they billed me despite the fact that my annual contract was still running.  I called and complained to the local branch and was assured it was a clerical error, and that the bill would be removed.  I requested written confirmation of that, and surprise, surprise, I never got it. Three months later the new guy comes out and does his job, and the paper he leaves indicates that I owe more yet.  I called the local branch office and left several messages for the manager, and no one ever called back.  Does this all sound familiar? Finally I went to their website to complain and someone called me back to say that they'd be happy to cancel my pest control and send proof that I owed nothing, which, surprisingly enough, they did.  I'd asked at the time if there was another local franchise who might take over from their Manchester NH office. They said no.  I believe they were just glad to be rid of me. I was never one of the few customers who called for numerous extra service calls either.  Bottom line is that I will never sign an extended contract with anyone, nor will I in the future retain the services of any company that's afraid to make sure I'm home to see what they do.  Terminix should spend more on looking after their customers and less on slick advertising.

Atlanta, Georgia - 1/05. I was searching for complaints against Terminix because I felt they were kind of shady. I bought my house and had the contract transfered to me from the previous owners.  Terminix came out and serviced for a couple of months, but then I get a call from one of the sales people telling me my previous contract with Sears had expired because I didn’t renew.  No letter or anything came stating renewal was near because they wanted that contract to expire so they didn't have to service the existing bait stations anymore and could now charge $800-1000 for new application!!! I couldn't believe you could get any shadier than this!  I will look elsewhere for somebody reputable.

Vandervoort, Arkansas - 1/05. I have had a termite protection plan with Terminix since 5/1998. This past spring of 2004, we had to move out, termites had complety ruined our home. Every board had to be replaced even ceiling joist. At this date, it still is not finished because Terminix won’t pay contractor on time.  He has shut the job down 4 times cause of no money. I don’t know what to do for sure when the contractor is finished I would like to see some money for loss of sale and time out of our home.  Got any ideas?

Yuba City, California - 1/05. It was some years ago that we applied for a bank loan and were told we needed a termite inspection, so Terminix inspected under our house, and in seconds he was out and said, Yep you gottem, well he took me under the house and raised up a little piece of wood and said, "see there is one.”  There were no holes or wet spots and no trails leading anywhere, but I was stuck and without the report, no bank loan.  He knew he had me and it cost approx 9 to a 1000 dollars.  I called week after week to get the report to the bank, and in the meantime bills were piling up. Being uninformed about these things, I don't even remember them ever spraying for anything.  I know that one termite was planted, but I can't prove it now.  You can rest assure it will never happen again.

Indian Harbor Beach, Florida - 12/04.  My husband and I purchased a home in May of this year.  Once we closed, we began making several renovations, just to find extensve termite damage throughout.  We had 2 inspections and real estate agents -- we did everything by the book. We have never been able to move in, and we have 2 small children. Of course we have filed a lawsuit on Oct 2004. His home had a Terminex bond and had been treated with the Sentricon system. This is a very long story. We are without a home and still have to keep up our obligations with the bank and pay our $1,200 mortgage payment.

Ashburn, Virginia - 11/04.  Terminix Manassas location treated my property for ants superficially for $150 with no results.  I asked for re-treatment per guarantee, and they said they would send someone on Wed; never showed up. Called corporate; no response. Terminix is a fraud.

Barnwell, South Carolina - 10/04.  We have been paying for services that we have not received. We have not seen Terminix in over a year.  We now have ants and roach's.

Pasadena, California - 9/04. I wish I had done my search before calling Terminix. The office manager in Covina, CA (Mr. John Cook) didn't even have the courtesy of returning my call regarding the damage that Terminix had caused in my kitchen.

Derby, Kansas - 9/04. We too have fallen victim to Terminix. We have been trying since March to get a refund on their NON-PERFORMANCE on the contract.  We have e-mailed, left voice msg's, and actually talked with live people with the company stating "they were in a position to 'make things happen'. Well NOTHING HAS HAPPENED! If anyone has any ideas how to force Terminix to accountability, please share with us.

Limerick, Pennsylvania - 7/04. I too have had several problems with this company. Each person who came out to service my house had their own way of avoiding doing the entire job I was told was to be the standard routine of each service call.  To date, I have not received an entire routine spraying as originally contracted.

Los Fresnos, Texas - 7/04.   I believe Terminix is not inspecting all of the termite stakes in the ground around my house contrary to what they are telling me. I called the area manager for Terminix out to my house and told him I was dissatisfied with their service and if he wanted to keep me as a customer he will give me the upcoming year free. He agreed, but I haven't seen or heard from them, even after making a request for an inspection of live termites coming out of the ground.  I am terribly dissatisfied with Terminix and their lack of service.

Levittown, ? - 6/04. I paid for monthly checks, and they’ve been here twice this year.  They don't open up all the stations, it’s easy to tell (mud not removed from cover.)

Ellicott City, ? - 6/04. Terminex failed to respond to my many calls to come investigate some possible termite or carpenter ant damage. They seem to take it all in stride and even lie about when they recieved my phone calls.  Even though I have a yearly contract with them they just don't seem to give a @#%$!. Watch out for these thieves, they lie and protect their own.  All they want is your money and an easy way of life. The inspectors are a joke, I'm a contractor and have seen these clowns at work.  They deserve nothing more than to be out of business!