Jackson, Wisconsin - 9/05. I thought I was receiving lousy service but the last straw was when they charged me for service that they had not performed and then threatened collection action for their bill that I had not paid. I requested on three separate occasions a copy of a signed service report but of course they could not produce one. They ignored the requests for the report and also ignored the request to come out and actually perform the service with me on site. I have canceled their service and will do everything I can to warn people not to use them.

Warrenton, Virginia - 9/05. After 5 years of poor service and 2 years delay on starting termite damage work (to "eliminate termites prior to repairs"), Terminix refused to honor warranty to repair the termite damage due to "dirt against the basement wall."  Terminix considered this pre-existing root cause of termite activity - thus the warranty was void. I fixed the damage at a cost of $150 and 12 hrs. labor. I filed a Better Business Bureau complaint.  I was fortunate to have discovered Terminix’s use of legal loop holes to maintain cash in their pockets prior to the termites causing severe damage. I only lost $2400 in payments. Others have lost much more.

Plano, Texas - 8/05. Because termites were not properly dealt with, the shower in the master bathroom had to be replaced. Have been dealing with Terminix for 18 yrs.  The tile company they used did a sub-standard job. There are two small facing tiles located at the entry to the shower that are cracked. The original shower lasted 21 yrs. and never had any cracks.  This replacement has been in only 3 yrs. and these cracks have been getting worse.  No one in the Plano office or district has been in any way able to resolve this problem.  Over the years, the payment for protection has always been paid on time.  However, the Terminix people have not lived up to their end of the bargain.

Tampa, Florida - 8/05. I agree with you.  This company has been a nightmare for me too.

Washington DC - 8/05. I signed one-year contract with Terminix, and they were to treat my home quarterly.  But no one has called for second appointment, twice scheduled appointments have been missed. The supervisor does not talk on phone. I cannot find Terminix HQ number, it is ridiculous...

Danbury, Connecticut - 8/05.  Everything that is said on this site has happened to me and my family.  Terminix has told me they would have someone call back for complaints, and this has not happened.  They say they have been here to service my house, and my son-in-law watched them from inside the house get out of the truck and put the paper in the door and return to the truck without even walking around the house. I only wish I would have had some insight about all of this before I signed a contract.  Thank God I only have three more payments.

Dallas, Texas - 8/05. Had a contract for one year, still have an ant problem. Was never told that the contract was ongoing and you had to call to cancel.  I did call in January 2005 to cancel. As of August 2005 they are still trying to bill me or send it to a collection agency.  After repeated phone calls to the local company, they still have not resolved the issue.  Stay away from this company.

Georgia - 8/05. Although I do not remember the details, I am sure Terminix had a problem with the attorney General in Georgia and was forced to go in and treat many properties in Georgia, including the townhouse community  in which I lived in and the almost new building in which I worked in. They were forced to bore into the foundations. I remember at the time that  it was part of a Statewide event.  It was in the early to mid 1990's.

Harlan, Kentucky - 8/05.   My wife and I scheduled to have our house sprayed by Terminix due to the excess number of ants finding their way into our home.  We made the appointment and the service man came out to perform the task.  Before he left, he explained that we might see ants for about a week and then they would be gone.  Well, two weeks went by and we still had the same amount of ants.  We contacted Terminix to inform them that we had been experiencing the same problems.  They said they would send the man out to re-spray.  The day he was scheduled, he phoned saying he couldn’t make it and rescheduled for the next day at the same time. The next day comes and he shows up two hours late.  My wife asked him why we still had ants.  The man explained that the first time he was out that he was out of ant bait so he had nothing to combat the ants with. Nice huh?  He was hoping that the ants might just disappear on their own and we would never notice that we paid for nothing. We called the office to complain and ask for a refund. Every time we, call the Service Manager is conveniently unavailable, and we have yet to receive a return call.  It’s been explained to us that the Service Manager is the only person capable of giving a refund.  I have also contacted the Terminix website to complain since that was the place we made the appointment. I’m sure you won’t be shocked when I tell you that we have gotten no response. Luckily we were out the day of the inspection, and my father-in-law was the one who signed my spouse’s signature on the contract.  I’m not sure if it matters or not, but it’s worth a try. We paid for the service with a credit card, and fortunately I’m very familiar with the process of canceling the payment for bad service

Scottsdale, Arizona - 8/05. Terminix is saying my account is expired, and therefore I am liable for my termite treatment. I have been on contract with Terminix since 1994. I haven't seen a bill for renewal.

Pittsburg, California - 8/05. My Terminix nightmare began even before I signed with Terminix.  Their salesman, Timothy Westcott, tried to sell me part of his "internet business."  He wanted me to give him money so that I could then make back the money I just paid him. Westcott then said that I must have "incentive" to make more money.  It was obviously a fraud and a scam.  I reported him to Terminix and they did nothing. After I signed, things went bad. The annual house inspector, Mark Volgamore, came 90 minutes early and then was snotty when I asked him why he was early. Several other things happened and I complained.  Terminix' remedy? They want to give me $1,000 to end our contract.

West Los Angeles, California - 7/05. I too found that Terminix does not honor its word. My customer representative misrepresented the time I would have to be out of my home. Subsequent efforts to get Terminix to honor its promotion of one year free pest control in order to entice me to hire them to fumigate my home have proved fruitless. It has also been impossible to reach higher management in an effort to resolve issues. Customer  service directs customers back to the local managers who are being unresponsive.  I have lost two days from work in reliance on promises from Terminix. Additionally, it seems fairly clear that Terminix  has no intention of honoring its promotion despite the paperwork I have which indicates it is provided free of charge.

Davie, Florida - 7/05. POOR SERVICE!  They never call to say they are coming, so they come when I am not home and leave a note saying they sprayed the outside. That is NOT fulfilling what I contracted for.  When I call them to come BACK and do the inside, they are here less than five minutes. Meanwhile I have Florida bugs laughing at me.  I had Sears before and they were great, but they turned it over to Terminix and since then I am BUGGED!  I really do not care that I have another quarter on the contract, I am looking for a reputable company. VERY SUBSTANDARD SERVICE.

Connecticut - 7/05. I have called Terminix for both service and billing issues a total of 7 times in a span of ONE MONTH and have not received a call back! The biggest mistake is pre-paying Terminix, now they have my money and I have no service. I will not renew my termite plan and will demand a refund on the pest control. Totally unprofessional company!  This is the worst service company treatment ever!!!

Virginia - 7/05. I too have gotten no show and 4 no call backs. They were not fixing my cockroach problem.

Cincinnati, Ohio - 7/05. I was tricked by a salesman for Terminix in Cincinnati, Ohio.  Salesman inspected my house, I already had found termite damage, he offered me one of two plans -- bait trap plan or liquid barrier plan.  I chose the liquid barrier; and when he tried to talk me in to the bait plan, I insisted on the liquid plan. He said it would cost $1,100.  I said that is high, but that is what I wanted.  He wrote up the contract; while doing so he said he would give me both plans for $1,500.  I told him if he wanted to "throw" in the bait plan with the liquid I guessed it was o.k., but I only wanted the liquid. Even though his contract (and the state of Ohio) had a 3-day "cooling-off period," a serviceman was here to put in the termite protection within 1 1/2 hours.  The serviceman drilled holes in the ground and put bait traps there, then drilled through the concrete front porch and back porch, and squirted a liquid down the holes then patched them.  No liquid was put around the rest of the foundation.  I asked the serviceman when he was going to treat the rest of the house, he said that was all he was to do.  I asked if he wasn't supposed to put down the liquid treatment; he said NO. Seems the salesman was trying to do a "bait-and-switch" trick. By calling the office manager, I found out the cost, which I never was told (probably because I did not want it) of the bait trap treatment  was $1,500; and the cost of the liquid treatment was $8.00 a linear foot. I have a small house, 24 ft by 26 ft 6 inches; the manager made the figures 30 x  30 and figured the charge with tax less 10 percent seniors discount and arrived at the amount of $924.48.  Another Terminix rip-off.

Michigan - 6/05. The nature of my complaint is in regards to deceitful sales tactics employed by a Terminix representative. During the course of my consultation with a Terminix representative, he made the following claims:

1. A certain major real estate company required Terminix to be the pest treatment company for all transactions.  If the property had been treated by another company, treatment by Terminix would be a precondition of sale at the seller’s expense.
2. If treatment were done by any other company and I sold the property, I'd be fiscally responsible for any future termite damage to the property for an indefinite term.
3. Any other company would use substandard treatment methods and/or media and the treatment would be unsuccessful, requiring me to call Terminix at that point.

The "salesman" also tried to get me to sign a contract without proper time to review the afore mention assertions.  This led me to believe that it was a "one-time-only" type of transaction, reminiscent of used-car sales. Upon even cursory review of these points, I was able to prove that what he described was untrue, even illegal, and presented with intent to deceive.  I don't intend to do business with Terminix at any point in the future.