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Terminix - Consumer Alert!

Even with Terminix’s representations and warranties in writing and with legal documents, you could end up financially ruined -- or much worse!

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Sign on with Terminix; and like too many others, you may also experience:

  • worthless guarantees
  • false promises
  • fraudulent pest inspection reports
  • unkept appointments
  • unreturned telephone calls
  • ineffective treatments
  • extensive property damages
  • signing an annual contract for monthly inspections, only to be told inspections will be conducted quarterly -- at the same price
  • billing for services not performed
  • falsified records
  • being turned over to a collection agency for fees already paid
  • losing a beloved pet
  • losing all your possessions
  • being forced to leave your home for years
  • suffering or watching helplessly as your children and spouse suffer life-threatening, life-altering effects of misapplied toxic chemicals
  • being unable to sue for any of the above if you signed a contract -- the contract contains a mandatory arbitration clause
  • bankruptcy

Richard Blumenthal, Connecticut Attorney General:
“Terminix degraded the environment, defied the law, and endangered Connecticut citizens. Terminix must make amends, not just apologies, for its egregious, repeated lawlessness.”

Bob Butterworth, Florida Attorney General:
“On the properties we inspected, we found that as many as 25 percent of the holes drilled for chemical injection were in effect dummy holes with no chemicals applied. We also found supposedly treated areas where the company had drilled no holes at all.”

Eliot Spitzer, New York Attorney General:
“This cover up had a significant impact on Terminix customers who were trying to deal with termites.  As a result of this defendant’s actions, paying customers did not receive the treatment they paid for.”

10th Circuit Court of Appeals (Bielicki v. Terminix International Co., L.P.):
“The evidence supporting our conclusion that Terminix authorized, participated in, or ratified Sanchez’s conduct... establishes Terminix’s indifference to, and reckless disregard for, the health and safety of plaintiffs.  Because the atmosphere of condoning disregard of safety concerns resulted in permanent physical injuries to the plaintiff, we cannot denounce the award as excessive based on lack of reprehensibility.”

Since this web site has been available to the public, I have been privileged to hear from many Terminix employees and hundreds, perhaps thousands, of other dissatisfied Terminix customers. It did not take long for me to realize “denial of any wrongdoing” is a typical Terminix response, and there are cases much worse than ours. We were financially ruined; but unlike numerous others, we still have our health and our home. Indeed, Terminix’s business practices are such that fines have been levied or settlements made with several State agencies; i.e.:

      November 18, 2000 - Three  months after Terminix agreed to Consent Order of the New York Department of Environmental Conservation (see below).  The Trimper family returned home December 15, 2001.

Based on numerous consumer and employee complaints, lawsuits, and governmental investigations; an arbitration provision in Terminix’s contracts, which prevents Terminix customers from filing lawsuits and protects Terminix’s reputation by keeping disputes out of public records; and my own Terminix nightmare, including two separate lawsuits filed against me to keep this information from the public, I am convinced Terminix and ServiceMaster are corrupt from the top down, and their repeated denials of any wrongdoing and doing whatever it takes to escape accountability are their standard operating procedures.  I provide this information so you may draw your own conclusions and perhaps help you decide what to do or how to fight back.

There is no intentional misrepresentation of facts, documents, or events and no intent on my part to unduly cause any injury to the reputation of any person or business or defame the name of any person or business. No warranty as to the accuracy is guaranteed.  The facts and description of events related herein are as I know them, and I have tried to provide the pertinent documentation to support any claims.  Opinions expressed are entirely those of myself or the parties who have submitted complaints and cannot be taken to represent views or opinions of anyone else. Please, if you notice something incorrect, would like further information, or want to submit a complaint for posting on this site, contact me at emu@syix.com; and if submitting a complaint, include the name of your state. If you have any other comments, kindly share them on the guestbook.

A typical dissatisfied customer will tell 8 to 10 people about his/her problem.  For me, you are at least:

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Last updated:  2-9-08

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